Poko apps Privacy Policy

Poko apps collects your information in various ways when you use our platform. We only collect information necessary to provide and improve our services.

Personal information:

• Account registration: Name, date of birth, email address, mobile number, address
• Identity verification: National ID card, passport, driving license, utility bill
• Financial information: Bank account number, payment card details, transaction history
• Communication: Customer support chats, email correspondence, phone call records

Automatically collected information:

• Device information: IP address, browser type, operating system, device ID
• Usage Data: Page visits, click patterns, betting activity, login times
• Location data: Your geographic location and time zone
• Cookies and Tracking: Used to improve website performance

Poko apps complies with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements to meet legal obligations. We may request identity verification documents for this purpose. Ensuring the accuracy of your information is your responsibility.

Poko apps uses your collected information for various legitimate purposes that help us provide and improve our services.

Primary purposes of use:

• Account Management: Creating, managing, and maintaining your account
• Service Delivery: Providing Sports Betting, casino games, Live Casino, and other services
• Transaction processing: Managing deposits, withdrawals, and bonus payouts
• Verification: Verifying your identity and confirming age
• Security: Preventing fraud, detecting suspicious activity, and ensuring platform security
• Customer Support: Resolving your questions and issues
• Marketing: Notifying you about promotions, bonuses, and new offers
• Legal Compliance: Meeting regulatory requirements and legal obligations

Personalized experience: poko apps analyzes your preferences and activity to provide personalized game recommendations, betting odds, and promotions. You can opt out of personalization options at any time.

Communication: poko apps may contact you via email, SMS, or push notifications. This may include account updates, transaction confirmations, promotional offers, and important security alerts.

Poko apps implements industry-standard security measures to protect your personal information. We use technical, administrative, and physical safeguards.

Security Measures:

• SSL encryption: All data transmission protected by 256-bit SSL encryption
• Firewall Protection: Advanced firewall prevents unauthorized access
• Data encryption: Sensitive information is stored encrypted in our database
• Two-Factor Authentication: 2FA available for account security
• Regular audits: Periodic security audits by independent security experts
• Restricted access: Only authorized personnel can access data on a need-to-know basis
• Secure Servers: Data stored in physically secure data centers

The poko apps website uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device.

Types of cookies:

• Essential cookies: Essential for the website to function properly
• Functional cookies: Remembers your preferences and settings
• Analytics cookies: To analyze website usage and improve performance
• Advertising Cookies: Used to display relevant advertisements

Cookie Management: You can control and delete cookies from your browser settings. However, note that disabling cookies may prevent some features of poko apps from working properly. We use Google Analytics and other third-party analytics tools.

Poko apps may share your information with trusted third parties in specific circumstances. We only share necessary information and ensure they adhere to strict privacy standards.

Information Sharing:

• Payment Processors: To banks and payment gateways to process transactions
• Game Providers: To provide casino games and Sports Betting services
• Verification services: To verify identity and age
• Marketing Partners: To run promotional campaigns
• Cloud Services: For data storage and backup
• Legal authorities: When required by law or court order
• Security providers: For fraud prevention and security analysis

Poko apps ensures all third parties sign strict privacy agreements and keep your data secure. We never sell or rent your information to third parties for marketing purposes without your consent.

Poko apps gives you control over your personal information. You have the following rights:

Poko apps retains your personal information only as long as necessary or as required by law.

Retention Period:

• Active account: Information retained as long as your account remains active
• Closed Accounts: Transaction records retained for 5-7 years after account closure
• KYC Documents: 5 years as per regulatory requirements
• Marketing data: 6 months after unsubscribing
• Cookies: Up to 12 months depending on cookie type
• Log files: 12-24 months for security purposes

After the retention period ends, poko apps securely deletes or anonymizes your information. Some information may be retained longer for legal obligations, dispute resolution, or fraud prevention.

If you have any questions, concerns, or requests about this Privacy Policy, please contact the poko apps Data Protection Team.

Contact information:

• Email: support@pokoapps.net
• Live Chat: Available 24/7 on the website
• Response Time: Within 24-48 hours

Poko apps takes your privacy seriously and handles all requests promptly and professionally. We will take necessary action after verifying your identity.