Frequently Asked Questions (FAQ)

Find answers to all your questions about poko apps here. Learn detailed information about registration, payments, bonuses, games and more.

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Account Questions

Registering at poko apps is very simple. First, go to our website and click the "Register" button. Then fill out the form with your name, email, mobile number and password. Verify your email and mobile number and your account will be activated. The entire process takes just 2-3 minutes. Provide accurate information during registration as your identity will be verified later during withdrawals.

No, according to poko apps rules, only one account per person is permitted. Creating multiple accounts violates our terms and conditions and may result in all accounts being permanently suspended. If you have any issues with your account, contact our customer support team. With one account, you can enjoy all types of games, bonuses and promotions.

If you forget your password, click the "Forgot Password?" link on the login page. Then enter your registered email or mobile number. You will receive a password reset link. Click that link and set a new password. Keep your password strong and don't share it with anyone. Use letters, numbers and special characters in your password.

Account verification is a two-step process. First, you need to verify your email and mobile number. You'll receive a verification code to enter. Second, identity verification may be required for large withdrawals. For this you'll need to submit a scanned copy of your NID or passport and a recent utility bill. The verification process is usually completed within 24-48 hours.
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Payment Questions

poko apps supports all popular payment methods in Bangladesh. You can easily deposit and withdraw using bKash, Nagad, Rocket. Bank transfer, credit card and debit card are also available. All payment methods are completely secure and encrypted. Minimum deposit is only BDT 500 with no maximum limit. Payment processing is instant with no hidden charges.

Most deposits are processed instantly. bKash, Nagad and Rocket deposits typically appear in your account within 1-2 minutes. Bank transfers may take 2-4 hours. You'll receive a notification once the deposit is complete and your balance will update. If there's any issue, contact our support team.

To withdraw your winnings, go to your account menu and select the "Withdraw" option. Choose your preferred payment method, enter the amount and submit the request. Minimum withdrawal is BDT 1,000 and maximum daily limit is BDT 500,000. Withdrawal requests are usually processed within 24 hours but often much faster. VIP members get priority and faster withdrawal processing.

No, poko apps does not charge any deposit fees. Whatever amount you deposit will be added to your account in full. For withdrawals, there may be minor charges depending on the payment method. bKash and Nagad usually have no charges, but bank transfers are subject to bank fees. VIP members receive exemptions from all types of charges.
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Bonus Questions

New members receive up to 100% welcome bonus on their first deposit. After registering, make your first deposit and the bonus will be automatically added to your account. Example: if you deposit BDT 5,000, you'll receive another BDT 5,000 bonus, allowing you to start playing with a total of BDT 10,000. There are some wagering requirements to use the bonusโ€”check our promotions page.

Wagering requirement means how many times you must bet before withdrawing the bonus. Example: if you receive a BDT 5,000 bonus and the wagering requirement is 10x, you must place BDT 50,000 in bets. Not all games contribute equally to wagering requirements. Slots count 100% but table games count less. You can see your bonus balance and wagering progress in your account dashboard.

poko apps offers various bonuses every day. Login bonus: earn points by logging in daily. Deposit bonus: get extra bonuses when depositing on specific days. Reload bonus: receive bonuses on second and third deposits too. Cashback: get part of your losses back. Check all daily offers on our promotions page and don't miss out.

Free spins are usually given for specific slot games. If you have free spins in your account, open that game and start spinning. Winnings from free spins are added to your bonus balance and must meet wagering requirements. Free spins typically have an expiry period, usually 7 days. If not used within the validity period, the free spins will expire.
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Questions about games

poko apps offers 1000+ games. Lottery: daily draws, mega jackpots, scratch cards. Sports Betting: cricket, football, tennis, kabaddi and 30+ sports. Casino: slot machines, roulette, blackjack, baccarat. Live Casino: play with real dealers. Crash games: Aviator, JetX and more. All games are available on both mobile and desktop.

Live betting means placing bets while the match is in progress. Once a game starts, go to our Sports section and select the "Live" tab. You'll see ongoing matches with real-time odds that change based on game conditions. You can place bets at any time. Check live score updates and match statistics to make informed decisions. Live betting is thrilling and can be highly profitable.

Yes, most casino and slots games can be played in demo mode. In demo mode you can try games without real money. It's great for learning new games and testing strategies. However, lottery and sports betting are only available in real mode. To switch from demo to real mode, log in to your account and make a deposit.

As soon as you win, the money is added to your account balance. Slots and casino games pay out instantly. In Sports Betting, money is added after the match ends and the result is confirmed. Lottery payouts are made to winners' accounts after the draw. You can always see your win history and balance updates in your dashboard.
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Security related questions

Yes, poko apps is completely safe and trustworthy. We use 256-bit SSL encryption which provides bank-level security. All your personal information and transactions are fully encrypted. We hold an international gaming license and undergo regular third-party audits. Your funds are kept in segregated accounts that are fully protected. We promote responsible gaming and comply with all regulations.

Two-factor authentication (2FA) adds an extra layer of security to your account. Once enabled, you'll need an OTP code sent to your mobile along with your password when logging in. This ensures that only you can access your account. To enable 2FA, go to your account settings and select the security option. Highly recommended.

No, poko apps never shares your personal information with third parties. We follow strict privacy policies. Your information is only used to manage your account and provide services. We do not disclose any information unless legally required. Read our privacy policy for details. Your data protection is our top priority.

If you notice any suspicious activity in your account, contact our support team immediately. Change your password right away and enable 2FA. You can also request to temporarily suspend your account. We investigate all activity and take necessary action. To keep your account secure, change your password regularly and check your login history.
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24/7 Customer Support

Our support team is always ready to serve you. Get help in Bangla via live chat, email and phone.

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Mobile App

Download our mobile app for Android and iOS and play from anywhere.

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Tutorials and Guides

Detailed tutorials and betting guides are available for new players.

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Tournaments and Events

Join regular tournaments and win massive prizes. Weekly and monthly championships.

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VIP Program

Exclusive rewards for loyal players, faster withdrawals and a personal manager.

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Detailed Statistics

Track your betting history, win-loss ratio and performance.

Have more questions?

Our customer support team is always ready to help you. Contact us via live chat, email or phone and get instant answers. Full support available in Bangla.

Contact us

Contact us through any of the channels below for any questions or issues

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Live Chat

Available 24/7

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Email

Support@pokoapps.net

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Phone

01XXX-XXXXXX

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Response Time

Within 15 minutes

50K+
Active players
1000+
Games
99.8%
Satisfaction rate
24/7
Support
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Register
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Promotions
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VIP
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Responsible Gaming

Start now and get bonus

Register at poko apps and get 100% bonus on your first deposit. Join thousands of players and enjoy Bangladesh's best betting experience.

Join now Log In

General Tips

๐Ÿ“– Read the rules

Before you start playing, read the game rules and bonus terms carefully.

๐Ÿ’ฐ Set a budget

Bet within your means and play responsibly.

๐ŸŽฏ Start small

If you're new, start with small bets and gain experience.

๐Ÿ”’ Keep your account secure

Use a strong password and enable 2FA.

Responsible Gaming

Poko apps promotes responsible gaming. You must be 18+. Gambling is for entertainment, not a source of income. If you feel your gaming is becoming a problem, seek help.

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